perhaps it is the most efficient n systematic n crowded summon department i ever been, but wait, erm i guess i've been to 3 'outlet' only lar so far, 1st is kota bharu's and 2nd is the 1 near to my U..
ok watever, let's straight to the point without too much crap..the summon department is just a small small small small office beside the HQ building, when i stepped inside, i found it "WAH SO MANY PPL Q-ING "
there are 3 counter working at once, A, B n C but i was so weird B had the longest Q, while A on the left n C on the right had only 1 ppl q-ing each, without wasting my time, i went to Q on the right side lo of coz
then when the person infront me settle his debt, the counter shouted NEXT, n surprisingly, there's a lady on my left ( q-ing at B counter) cut my line worrrrr, but u know la i'm such a nice guy of coz i din make any sound lo haha
then after tat lady's turn, it was mine lo, n again SURPRISINGLY, the fat n unfriendly woman who was on duty at C counter asked me " mau bayar atur situ" (with her fat n short n fat n short finger pointin counter B )
now only i OH NO WONDER LA EVERYONE Q-ING AT COUNTER B..basically counter B is the counter for ppl to queue larrrrrr n ok lo i had to re-queue lo..n then everything is so boring while waiting..
ding dong, ok it's my turn to pay, she told me the summon cost me rm30 so i passed her rm50 because i have no small change..she took the money then she tik tek tik tek typing on computer n she had no intention to give me the balance wo ! pah i gong gong wait there look at there, until she asked me " counter sebelah ambil resit n balance" ( again the short fat finger, pointing to counter A)
wah, only i know this HQ took public sector management before, it is a course i took last year on how to manage the public sector with full efficiency n effectiveness ! the HQ implement 'specialization theory' u know, each counter has own responsibility, they are independent n non-interference !
A cannot let ppl Q n pay summon, B can let ppl Q n can pay summon but depends on the official's mood, while C can only help to key in the data but can neither printing receipt nor dealing with the money, it has to be done by A..n the prob is C's was so fast-handed n throw everything to A, but the madam at counter A was SO slow, until everyone have to wait for her n tats explain y the office was so crowded hahahaha
HOW SPECIFIC N EFFICIENT THEY ARE ! i'm so proud to saw the theory was fully implement even in police station haha !
3 comments:
u damn discriminative ehh. short and fat finger. wth. i terperasan. and i can totally imagine u were standing there with ur gong bin and small eyes while the woman tik tek tik tek the computer. HAHAHAHAHA!!
this is why govt has so many staff
really short n fat mar, tokke u wan i tipu said slim n beautiful? teacher taught me lying is bad sin eh !
huang, bo pien government need to reduce unemployment rate to tell people our econ is growing haha
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